Honolulu, HI - February 15, 2002 — Inovaware Corporation, a supplier of billing and customer care software to the next-generation Internet services and communication industry, today announced that Pacific LightNet has selected its PRISM™ platform for its Internet, data and hosting services. Pacific LightNet is an integrated communications provider (ICP) offering integrated, local, long distance, data, and Internet services to businesses and consumers.

PRISM will enable Pacific LightNet to automate the entire customer relationship management process, including customer sign up, service turn up, monthly billing, customer care, and trouble resolution. The new system will provide Pacific LightNet customers with 24-hour customer self-service, including secured online access to account information, such as billing status, Internet usage, account history, etc. Customers also will have the ability to automatically update account information such as form of payment and change of address.

“Pacific LightNet subscribers are very capable and independent when it comes to the Internet, so we need a system that will give our customers more choices, control, and flexibility in managing their accounts,” said Rob Volker, president and chief operating officer, Pacific LightNet. “We are very excited about working with Inovaware because they understand the challenges facing service providers like Pacific LightNet, and they have a great track record. Working with them, we were able to find the right solution that will allow us to improve our customer service operations to be more responsive and personalized. We will be collaborating with them on future customer service enhancements to their software.”

PRISM is the ideal billing management solution for service providers with a broad customer base because it allows the company to customize pricing structures and automate operations such as billing, collection, service activation and other customer-related processes. The PRISM platform can be deployed in a matter of weeks, providing rapid benefits and ROI.

“Pacific LightNet is an astute high-tech company,” said Michel Floreani, director of business development at Inovaware. “From the get-go, they understood the critical role a billing and customer management platform has in delivering best-of-class, personalized service to their customers. With PRISM, Pacific LightNet will be able to differentiate itself even further by offering an enhanced Internet experience to all its customers. We look forward to continuing to work with them in the future.”

ABOUT INOVAWARE
Inovaware Corporation is a leading business systems provider for the Internet industry. With over 300 clients worldwide, Inovaware provides advanced billing and customer management software to ISPs, ASPs, broadband services, content providers and other next generation service providers. Inovaware's Synchronized Business Infrastructure is the only framework that integrates separate customer-centric operations such as billing, customer management and helpdesk processes into one centralized system –lowering overall cost and time-to-implementation. Customers include Morningstar, salesforce.com, j2 Global Communication, NetTime (an NTT DoCoMo company), and Affinity. More information about Inovaware and its products can be found at the company's Web site www.inovaware.com.