Honolulu, HI - February 8, 2001- Inovaware, a leading supplier of billing and customer lifecycle management software, announced that it signed an agreement with Symbio Systems, Inc., a global provider of systems integration, applications development and technical consulting.

Under the terms of the agreement, Symbio will provide sales and implementation services for Inovaware's PRISM™ and Resolve™ products in Taiwan. PRISM is a sophisticated billing and customer care framework that combines real-time usage-based rating capabilities with powerful customer management and marketing campaign management functionalities. Resolve is a help desk and knowledge base that integrates tightly with PRISM.

"Our partnership with Symbio will enable us to better serve our Taiwanese clients," said Inovaware VP Asia-Pacific, David Keuning. "Rapid installation of Inovaware solutions in addition to the full gamut of professional services and support available from Symbio will help our clients bring Internet and next-generation communications services to market faster, and more successfully."

"The rapidly growing Internet market in Asia-Pacific, especially in the wireless sector, is leading to increased competition among service providers," said Joseph Hsu, President and CEO at Symbio Systems. "PRISM allows service providers to probe new ways of using creative pricing to increase revenue through optimized margins and differentiated services.

"As market pressures continue to intensify in Taiwan, Internet service providers are seeking competitive advantage through automated billing and customer management infrastructure, and fast time-to-market," said Keuning. "Together, Inovaware and Symbio will enable e-businesses to leverage solutions that reduce operating expenses, increase revenue and promote growth--even in a challenging market environment."

ABOUT INOVAWARE
Inovaware Corporation is a leading business systems provider for the Internet industry. With clients in over 30 countries worldwide, the company provides advanced billing and customer management software to ISPs, ASPs, broadband services, content providers and other next- generation service providers. Inovaware's Synchronized Business Infrastructure™ is the only framework that integrates separate customer-centric operations such as billing, customer management and helpdesk processes into one centralized system-lowering overall cost and time-to-implementation. The company's customers include financial news provider Morningstar, Inc.; web host, HostPro (a division of Micron Electronics, Inc.); sale force automation ASP, salesforce.com; project collaboration ASP eRoom Techology, Inc.; and NTT DoCoMo's NetTime Corporation. More information about Inovaware and its product offerings can be found at the company's Web site, www.inovaware.com.

ABOUT SYMBIO
The Symbio Group of companies helps clients build business velocity to create exciting innovations that transform organizations. Known worldwide for creating opportunities for its clients, Symbio is a leader in globalization and e-business services for software and web companies entering the multiple markets around the world. The opportunities that the company creates for its clients include reaching new markets and increasing efficiency by leveraging technology to accelerate productivity. In a typical year, Symbio works on virtually every continent for companies that operate regionally, nationally and internationally. With offices and development centers in Washington DC, Silicon Valley, Seattle, Taipei, Beijing, and Tokyo, the firm's versatility enables it to bring a truly global perspective to assignments of every size.