Honolulu, HI –February 21, 2001- Inovaware Corp., a leading provider of billing and customer management infrastructure for Internet service businesses, announced today that it has been awarded a new contract from salesforce.com, a market leader in online customer relationship management.

salesforce.com will upgrade to Inovaware's PRISM™ billing and customer lifecycle management software to support its rapidly expanding international operations, highly anticipated new services, a multiplying customer base, and complex discounting.

"By deploying Inovaware's PRISM solution, salesforce.com is able to focus on its goal of sustaining the incredible global demand for its services while ensuring it has the proper business infrastructure to support that growth," said Marc Rapoza, Inovaware CEO. "We are pleased that salesforce.com has expanded its relationship with Inovaware to support the growing popularity of its solutions."

"PRISM is a natural choice for hosted application providers seeking to deploy global infrastructure to service customers worldwide," said Barry Augus, VP Controller at salesforce.com. "Its multi-currency features, integration into global financial networks, rich feature set, and flexible architecture will allow salesforce.com to concentrate on our core competency of delivering enterprise applications as online services."

PRISM has helped fuel the growth of multinational Internet service providers such as j2 Global Communications (formerly JFax) and NetTime, a NTT DoCoMo subsidiary, and provider of wireless Internet services. In actual multinational service provider environments, PRISM has scaled to support companies with millions of active subscribers. Service providers who can rapidly introduce new services, adjust complex pricing models on the fly, and automate customer lifecycle processes-using Inovaware's business infrastructure-are able to optimize revenue, while gaining an advantage in acquiring and retaining customers in a competitive market environment. "Implementing a comprehensive billing and customer lifecycle platform is essential for global Internet businesses, such as salesforce.com," said Rapoza. "PRISM will help increase profitability and streamline operations in a worldwide business climate that is becoming increasingly more complex, competitive, and difficult to manage."

ABOUT INOVAWARE
Inovaware Corporation is a leading business systems provider for the Internet industry. With clients in over 30 countries worldwide, the company provides advanced billing and customer management software to ISPs, ASPs, broadband services, content providers and other next- generation service providers. Inovaware's Synchronized Business Infrastructure™ is the only framework that integrates separate customer-centric operations such as billing, customer management and helpdesk processes into one centralized system-lowering overall cost and time-to-implementation. The company's customers include financial news provider Morningstar, Inc.; web host, HostPro (a division of Micron Electronics, Inc.); sale force automation ASP, salesforce.com; project collaboration ASP eRoom Techology, Inc.; and NTT DoCoMo's NetTime Corporation. More information about Inovaware and its product offerings can be found at the company's Web site, www.inovaware.com.