Honolulu, HI June 13, 2001 – Inovaware, a leading provider of billing and customer care software for providers of Internet and next-generation communication services, announced the latest version of its billing and customer management solution, PRISM™ Version 6.3 introduces new B2B functionality, expanded multinational features, a tightly integrated marketing campaign manager, and enhanced multi-company support.

These enhancements buttress Inovaware's Synchronized Business
Infrastructure™, a framework that incorporates the company's PRISM and Resolve™ products. Resolve is a knowledge base and trouble ticketing system that tightly integrates with PRISM. Together, the two products manage the entire customer lifecycle, incorporating complex billing, rating, provisioning, marketing automation, and full customer care into a single platform.

Salesforce.com, a leading provider of hosted customer relationship management solution, has already implemented PRISM 6.3, and will leverage the software's expanded B2B functionality, multi-language invoicing, and integrations with key global financial institutions as it introduces new business applications and expands its business to Europe and Asia.

New features such as purchase order capabilities and volume quantities of service support will help service providers efficiently market their services to business customers. These two features address two critical concerns faced by B2B service providers: ease of service ordering and payment flexibility. With PRISM 6.3, service providers enable their business clients to enter quantity amounts when ordering services, simplifying the process of service registration for multiple users within one enterprise. Purchase order support enables service providers to offer another payment option to business customers, without increased risk of revenue leakage.

PRISM's new campaign manager will allow service providers to leverage the information in their existing billing database. Based on unlimited criteria including customer demographics and service-level data, campaigns can be established for marketing and customer retention purposes. Using this new technology, service providers will be able to increase profits and reduce churn by up-selling, cross-selling, and conducting customer loyalty campaigns across their existing customer base.

Version 6.3 also introduces enhanced multi-company support that streamlines the process of managing the billing and customer care needs of multiple companies or virtual companies. Increasingly, providers of Internet services, such as ISPs and web hosting companies are sustaining rapid growth by acquiring competing companies and integrating them into their network. PRISM 6.3 incorporates new features, including multiple bill formats and multiple late processing rules, that facilitate this process and enable individual companies to maintain their own branding identity and payment policies.

About Inovaware
Inovaware Corporation is a leading business systems provider for the Internet industry. With clients in over 30 countries worldwide, the company provides advanced billing and customer management software to ISPs, ASPs, broadband services, content providers and other next-generation communication and service providers. Inovaware's Synchronized Business Infrastructure"™ is the only framework that integrates separate customer-centric operations such as billing, customer management and helpdesk processes into one centralized system lowering overall cost and time-to-implementation. The company's customers include financial news provider Morningstar, Inc.; web host, salesforce.com; project collaboration ASP eRoom Techology, Inc.; and NTT DoCoMo's NetTime Corporation. More information about Inovaware and its product offerings can be found at the company's Web site, www.inovaware.com