Inovaware offers Customer Relationship Management (CRM) capabilities through PRISM. PRISM is a cost-effective, scalable CRM solution specifically tailored to need the needs of companies needing VOIP, broadband wireless, broadband, IPTV, content provider, data center, ASP, ISP and web hosting billing and customer management software.

Customers are presented with an engaging, intuitive and personalized environment where they can explore and purchase new services, manage their accounts when and where they want it, and report service problems ?all without spending time on hold to speak with a service representative. All customers, business and residential, are empowered to take more control over their accounts. Business customers can more easily manage a large portfolio of services spanning different departments and geographic locations. Residential customers can order new services and be up-and-running immediately. PRISM billing and customer management software provides a complete insulating layer from underlying operational processes so customer interactions are as easy as possible, increasing both satisfaction and retention.

According to a recent Forrester report, a single customer service call costs a provider an average of $8 in the U.S. Reducing call volume by providing subscribers with the ability to make real-time changes to their own accounts can result in substantial cost savings. System notifications, a credit card about to expire or a declined credit card for instance, are automatically posted to the personalized self-care area as well dispatched via email, reducing the amount of processing by internal staff, and boosting speed of response. By offloading customer-specific administrative tasks and synchronizing system operations, you can save on financial as well as human resources, and scale your business very quickly.

Enabling customers to purchase services through a personalized portal, 24 hours a day, seven days a week, provides you with ongoing marketing opportunities to promote your brand, cement long-term relationships with your customers and sell new services.

Get PRISM your mission-critical billing and customer management software for efficient customer relationship management !