Inovaware offers Customer Relationship Management (CRM) capabilities through PRISM. PRISM is a cost-effective, scalable CRM solution specifically tailored to need the needs of companies needing VOIP, web hosting, broadband, IPTV, content provider, data center, ASP, ISP and broadband wireless billing and customer management software.

The customer self-management area is a secure, web-centric environment enabling comprehensive and personalized self-care. Customizable to achieve the specific look and feel of your brand, it is designed for companies that want to offer a high level of interactive customer self-care. As a regular touch point between you and your customers, it is not only an optimal tool for customer self-support, but also a sophisticated marketing weapon when used in conjuction with the Marketing Suite to execute detailed acquisition, retention, cross-sell, up-sell and other campaigns.

A number of exciting features includes:

	Unified account and service management access to current and historical account information, payment method, billing data, usage analysis and services.
	Real-time account update by customer.
	Real-time, on-demand service ordering and provisioning.
	Automated policy-based system notification.
	Robust service trouble reporting and ticket tracking (with Resolve).
	Scalable architecture.

Inovaware powers the Internet through its mission-critical billing and customer management software and solutions!