Resolve effectively minimizes the number of calls to your call centers. With a knowledge base accessible 24 hours a day, customers can find answers to their problems without costly calls to your support staff. If an answer is not available, they can easily create they own tickets online and monitor their status.

Offering professional support is essential to minimize churn rate. Resolve help desk software allows you to provide best-of-class support by having the most qualified support technician answer questions. Tickets not opened in a timely manner are automatically reassigned to ensure that no problems fall through the cracks, and that customer complaints are handled rapidly.

Automating the support process helps you reduce response and call resolution time, enabling employees to be more productive. Because Resolve is fully integrated with PRISM billing software, your support staff has access to a complete view of the customer, accelerating time-to-response and providing accurate answers on the first contact.

Performance reports offer you key insights on your support organization. Recurring problems can be quickly identified and proactively placed in the knowledge base for easy reference. Ticket response time can be measured and used as a benchmark for to measure progress.