Resolve is a CRM Help Desk Software and Knowledge Base that facilitates the management of high volumes of support and customer inquiries. Tightly integrated with PRISM billing software, it offers powerful problem management and resolution, customer self-help, and reporting capabilities, and enables you to rapidly improve productivity and the quality of support you deliver to your customers.

To cut down on calls to support centers, Resolve help desk solutions empowers your customers to create tickets through PRISMcustomer self-management area. All tickets created in this manner can be automatically or manually linked to a customer account within PRISM, and customers can view their existing tickets and track the progress of their support requests online.

Through the use of Intelligent Agent, the Resolve Help Desk automates many processes that are normally time-consuming. To keep you ahead of end-user expectation, the automated processes include automatic ticket assignment, automatic keyword-based assignment and automatic ticket escalation.

Inovaware's CRM help desk software, Resolve,reduces the work of your support centers by providing customers access to an online knowledge base area where they can search for common problems and resolutions. As the first line of defense, the knowledge base also helps guide your support staff toward potential solutions fasters.

To effectively manage performance, determine ROI, and keep your fingers on the pulse of your support centers, Resolve can track such data as number of tickets opened, response time and common problems for instance. Preformatted reports can be tailored to meet specific needs, and additional reports can be easily created to help you reach your goals.

Resolve CRM help desk software is a power solution for trouble-ticket management!