A standard PSG implementation involves extensive needs analysis and requirements gathering. Once this initial discovery phase is over, the project-planning phase begins, where an implementation schedule is determined, and several delivery phases such as legacy data conversion or training for example are tailored to meet specific requirements.

The last stage of the delivery phase is the testing phase. This phase validates that all requirements specified in the requirements gathering phase have been met. A combination of system, integration and end-user tests are performed to ensure that you can go live with no risk to your business.

Through our PSG best practices methodology, we can guarantee rapid implementation of a production-ready system within a few weeks, as opposed to the several months or years it takes to implement similar large-scale solutions.  .

Fully leveraging enterprise-level solutions such as PRISM and Resolve involves training so you can learn the skills necessary to effectively make use of the systems. For that reason, Inovaware has developed a number of courses designed to make your team as knowledgeable as possible about the capabilities of our solutions.

Our PSG team performs on-site training aimed at administrative users as well as end-users such as CSRs. Administrative training includes those people who will configure and maintain the system, performing such operations as pricing, packaging or creating access privileges for instance. User level training for CSRs focuses on learning customer-related tasks such as creating and maintaining an account, or perform on the fly balance adjustments.

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