VOIP-Pro, Inovaware's VOIP and IP Centrex billing modules, and PRISM are designed to be fully customer driven and engineered to minimize, to the fullest extent possible, customer service staffing requirements. Customers can signup on the web and manage their services and Problems through a web self-service portal, all via a secure browser-based interface.

The platform features a flexible business solution that provides complete customer lifecycle management and billing for any business touching the Internet space. Architected from the ground up, with IP-based services in mind, the VOIP-Pro/PRISM combination is a carrier-grade solution empowering companies to build profitable relationships with customers, partners and resellers, while accelerating deployment of new services and simultaneously supporting the needs of an exploding customer base—all within a single installation.

Built with a flexible system architecture to support a wide variety of business models and integration into complex operating environments, VOIP-Pro and PRISM support real-time processing for orders, online access and updating of account information (by either customer service representatives or end-users), automated marketing operations and large-scale backend Processing for recurring customer invoicing, ongoing payment collection and other Processing-intensive operations.

VOIP-Pro and PRISM are engineered to support easy customizability, multiple database platforms and distributed backend processing. This robust architecture gives VOIP Pro and PRISM the ability to adapt to the needs of individual clients, and permits them to scale—from a single backend server setup running against a database server—to an enterprise level architecture with multiple backend servers Processing against large-scale databases. Last, but not least, VOIP-Pro and PRISM readily support international applications through multi-language and multi-currency interfaces.

VOIP-Pro and PRISM are fully integrated and automated into a comprehensive platform featuring the following capabilities:

• Rating and billing engine – featuring real-time rating functionalities, capable of handling complex charge calculations (either on a post or prepaid basis) and built to accommodate a variety of service parameters and priority levels, such as one-time and flat recurring fees, transactional charges and usage-based payments.

• Service management – incorporating real-time provisioning with automated, policy-based account and service management capabilities, including creation, modification, suspension, un-suspension and deletion functionalities.

• Full customer lifecycle management including: order management, customer care, customer self-care and trouble ticket management through an integrated helpdesk and knowledge base infrastructure.

• Marketing campaign management – featuring customer profiling, segmentation and automated rules-based marketing campaign capabilities.

• Partner and reseller management, pricing and commissioning functions.

• Fully-featured reporting capabilities.

• Seamless integration into OSS/BSS via APIs.

VOIP-Pro: The ultimate solution in solving your IP Centrex and VOIP billing problems!